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Area Manager

Why this role matters

Openreach Limited is Britain’s digital network business and now a legally separate, wholly-owned subsidiary within BT Group.

We work on behalf of more than 590 communications providers like SKY, TalkTalk, Vodafone, and BT, and our fibre broadband network is the biggest in the UK, passing more 27.4 million premises.

The Service Delivery unit is responsible for all activity covering provision, repair and network maintenance - and associated customer support.

We need team leaders with a commercial outlook who can size the growth opportunities on offer and manage the way we operate to ensure excellent customer experience

What you'll be doing

You will be accountable for leading, motivating, empowering and inspiring an operational field team of up to 55 engineers (including supervisor roles), working closely with other Business Units ensuring end to end delivery of the company’s services.

We’re looking for people who can motivate a team to deliver great customer service. This includes : being out on the road with your team helping them understand key business messages, championing quality and safety standards, seeking out better ways of doing things and embedding change, resolving service incidents and identifying and supporting abilities and potential talent within your team.

  • Customer Live and breathe service in your patch make it brilliant!
  • Network - Own and understand the network in your patch
  • People Keep your teams safe and help them get better every day, encouraging them to learn from each other
  • Cost Know what makes sense for our business
  • OpenJune 20, 2019

    CloseSeptember 28, 2019

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