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Services Director – EMEA

Essential Responsibilities

  • Ensure on time, on budget and beyond customer expectations of all Digital Works projects in your region
  • Collaborate with Sales to negotiate and close very complex and high value deals
  • Communicate, educate and enable the EMEA sales team on services sales practices and process
  • Identify and execute opportunities to create new opportunities by combining GE Aviation Digital portfolio of products and services
  • Review current Commercial contracts and identify areas for restructure to mutually benefit the business and customer
  • Lead the global virtual Customer Team to proactively identify and successfully close customer issues and ensure high levels of customer satisfaction
  • Develop customer centric solutions to resolve customer challenges and build long term mutually beneficial relationships
  • Utilize current market data to prepare strategic and local marketing and campaign initiatives and promote brand awareness
  • Develop, manage and report on progress against annual Operating Plan and identify initiatives for growth playbook and PVM process
  • 25%-75% domestic & international travel as needed to meet job requirements
  • Role Summary / Purpose

    The Services Director will lead a facing staff responsible for growth and execution of our Digital Works portfolio in the Europe, Middle East and Africa (EMEA) region.

    Digital Works is our services business that ensures our digital products and consulting services are delivered on time, on budget and beyond our customers’ expectations.

    This includes implementation of our core software solutions, value added and managed services built around them as well as our expert consulting business.

    Qualifications / Requirements

    Bachelor’s Degree from an accredited college or university OR Bachelor’s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math)

    Desired Characteristics

  • Demonstrated success in negotiation, deal closure and contract development to achieve significant multi-product, multi-year contracts with customers
  • Global Organization experience
  • Multilingual for major languages in EMEA region with strong English skills
  • Master’s degree in Business Administration is desired.

  • Knowledge of customer financial drivers / needs
  • Ability to utilize analytical software and sales tools (MS Office, Sales Force)
  • LI-GF1

    OpenNovember 15, 2019

    CloseFebruary 23, 2020

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